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Archive for the ‘Palm help’ Category

What to do when your phone synch hangs

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If you have a cell phone that syncs with your computer you might find it will crash or hang occasionally.  All the synch software I’ve seen will let you into a log file.

Go into the log file and see on what item is hanging. Is is a specific contact or event? Almost always you’ll find it is just one corrupted record causing the sync to fail. Delete that record. Stop and restart your synch software and all should be well. You can just re-enter the offending record by hand when you are finished.

Written by timestocome

October 19th, 2007 at 5:00 am

Network error 3000

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** Sept. 22
Palm has re-released the Verizon update. Download it and re-flash your phone and all should be well. ( we hope ) Palm support downloads

** Aug. 15th
Palm Blog Treo 700 Series Software Updates says Palm is aware of the problem and is working on a solution.

** Aug. 13th

Bad hack is better than no hack . . .
We’ve determined that, if I don’t make (or take) any calls after my most recent reboot, data transmission seems to work fine. . .

It’s a lousy fix but might help you in a pinch until a patch or real fix comes through
** end update

** Aug. 12th
The Verizon updates have been pulled because of ‘Error 3000′ messages. The message says they are investigating and will repost the patch as soon as they are able. No patch, no work arounds yet from Palm yet either. Technically ‘Error 3000′ just means the network is busy. In the real world it is used as a catch-all for lots of errors.
** end update

Several Verizon users are getting ‘Error 3000′ when they try to connect to the internet on their Treos after doing the 1.10 update.

I did some digging around and a small number of Sprint users are also getting the message. Some of the postings on forums go back to January though, long before the update. Many users are also not using Treos.

Sanyo users report success setting the phone to 1x rather than EVDO. Some users report success after having Sprint reset their phones.

Error Code 3000/Network Timeout/Please try again thread

Some users report success after powering down the Treo, popping the battery and restarting them. ( note this posting is from Dec 06 )

A Sanyo user in NZ reports fixing this error by re-inputting all his network information

There are also Rumors that Palm is working on a patch to fix this. No official notice here just rumors so far.

My phone is not getting this error so I can not test these for you. I suggest trying to shut down the phone, pop the battery trick first. Checking and double checking all network phone settings are set. If anyone finds something works here for him/her leave a note for those who will read this after you. And keep an eye on the Palm support page in case a patch does arrive

It looks like Network Error 3000 is often on the phone companies end of things. Getting them to erase and redo your phone programming on their end of things will often get rid of the error.

Written by timestocome

July 27th, 2007 at 7:00 am

Posted in Palm help

Trouble with your Google Maps?

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Some people are reporting Google Maps failing to work after working fine for months. Horror of horrors how can we live with out Google Maps?

To fix this go into Google Maps and hit the menu key; Select Options -> Erase All and perform a soft reset on your phone. This seems to fix most people’s problems.

You should also set Blazer to clean out the cache on exit Menu; Options -> Preferences -> Advanced and check the ‘Clear cache on exit’

Letting caches especially those related to internet usage get large seems to be the root of many Treo online problems.

Google Maps for Palm is now at version 1.1.1 update if you are having trouble and not up to the newest version.

Written by timestocome

June 13th, 2007 at 7:00 am

Posted in Palm help

Palm Security update

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Palm Support has released a security update for the 650, 680 and 700p phones. This is to protect against the password protection flaw.

I had trouble with the download using Firefox on OSX. I had to ’shift’ + click on the link and select ’save link’ to download the prc file.

Written by timestocome

May 24th, 2007 at 7:00 am

Posted in Palm help

My Palm

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MyPalm is a new website for palm users.

I wandered around there a bit today. Mostly it is lists of various software programs, accessories and other things for sale.

There are some ‘How tos’ for very new users, and supposedly you can get 24-7 tech support. There is a phone number for users who are registered members of the site. ( Membership is free )

Software updates will also be posted on this site.

I’m not seeing anything that wasn’t already on Palm’s site. It’s set up a little nicer but you do have to register at this site unlike you do at the main site.

Written by timestocome

May 17th, 2007 at 7:00 am

Posted in Palm help

Exporting Palm data

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I’ve been using Palms for years and I don’t know how I missed this.

You can export the information in your Palm desktop to Comma separated data. This works for your date book, to do, addresses, and memos. Go to File->export data in the Palm Desktop software.

Many programs will import comma separated (CSV) data. Just look for CSV under imports in programs.

Written by timestocome

April 27th, 2007 at 7:00 am

Posted in Palm help

Yes you can sync your Treo with more than one computer

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Just install the Palm Desktop software on each computer you wish to sync your Treo. It will take the newest information from each source so your Treo and the computers will all always be up to date.

Written by timestocome

April 23rd, 2007 at 7:00 am

Posted in Palm help

Online backup solutions

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Several options are now available if you wish to back up your Treo data to the internet.

Palm backup beta is available from the Palm Mobile Portal it is free for now, but I don’t know if it will remain so.

How to Sync Google Calendar with Outlook and Smart Phones Automatically ( Windows ). Or How to sync your Google Calendar with your Treo using a Mac.

GooSync has free and advanced pay service that will sync your smart phone with your Google calendar.

Yahoo has a similar service but word on the forums is syncing with Yahoo is a bit flakey and a few people reported problems with corrupted data after trying.

Written by timestocome

April 17th, 2007 at 7:00 am

Posted in Palm help